That question is the basis for one of the most critical ratings in the business world today – your company’s “Net Promoter Score” or NPS. NPS assumes that more than just customer satisfaction, a customer’s willingness to recommend a service to a friend is the single most important indicator of customer loyalty, and is correlated directly with success.
Not sure where to start? Begin asking the right questions and get the best use out of your customer data with our guide to calculating your NPS score. The full template includes:
Empower your warehouse to grow, download the full Net Promoter Score template.